Privacy Policy

1. Introduction

Carmen Cleaning Services ("we," "our," or "us"), owned and operated by Maricarmen Bustos, is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard personal information when you visit our website or submit quote inquiries for house and office cleaning services in Delaware.

2. Information We Collect

We collect information that you voluntarily provide to us when requesting a free estimate or contacting our team:

• Full Name
• Email Address
• Phone Number
• Service Address or City (e.g. Newark, Hockessin, Middletown, Claymont, New Castle, DE)
• Property details and cleaning preferences (e.g. number of bedrooms/bathrooms, pets)
• Customer reviews and star ratings submitted through our feedback form

3. How We Use Your Information

We use the collected information solely for legitimate business purposes:

• To prepare and provide transparent, free cleaning estimates.
• To schedule and execute residential and commercial cleaning appointments.
• To communicate with you via phone, SMS, or email regarding your booking.
• To display authorized testimonials and reviews on our website.
• To improve our cleaning techniques, response times, and customer satisfaction.

We do not sell, rent, or trade your personal information to third-party advertisers.

4. Cookies and Web Analytics

Our website may utilize standard technical cookies and browser storage (such as localStorage for saving client reviews) to improve performance and navigation. You can configure your browser to refuse cookies, though certain interactive features may operate differently.

5. Data Security & Storage

We take reasonable administrative, technical, and physical precautions to safeguard your personal contact details against unauthorized access, loss, or misuse.

6. Your Rights

You have the right to request access to the information we maintain about you, ask for corrections, or request the deletion of your contact data from our records at any time.

7. Contact for Privacy Questions

If you have questions or concerns about this policy or your personal data, please contact: